Founded in 1986 as a partnership between Nittoku and Autoneum, UGN is the preferred producer of high quality acoustic, interior trim, and thermal management products, and a recognized leader in customer satisfaction for the Japanese transplant automotive industry in North America.  UGN, with more than $400 million in revenue, has six locations in the United States—Farmington Hills, Michigan; Jackson, Tennessee; Monroe, Ohio; Somerset, Kentucky; Tinley Park, Illinois; and Valparaiso, Indiana; as well as a location in Silao, Guanajuato, Mexico—specializing in manufacturing, research, development, testing, and service support.  Visit our website at

Since its opening in 2002, the Jackson facility has grown from 52 team members to 440.  It is a 220,000 square foot facility with state of the art technology using advanced manufacturing techniques.  Throughout the years, the Jackson plant has received many health and safety awards, including the “Perfect Record Award” from the National Safety Council, and the Manpower Safety Partner Award three years running.  Team members at the Jackson plant also give back to their community, actively fundraising in support of the American Heart Association, American Stroke Association, and the Carl Perkins Center for Prevention of Child Abuse.

The Quality Manager plans, coordinates, and directs quality and continuous improvement program designed to ensure quality control, quality assurance and continuous improvement of the production of products consistent with established UGN standards to ensure product acceptance meets customer requirements.  This position is part of our team in our Jackson, TN facility.


  • Plan and oversee the quality control functions, inspections, material review, corrective action, and associated reporting of information to assure the quality of product or component.
  • Investigate internal and external quality issues, propose corrective actions and reports findings.
  • Review and report customer quality ratings and propose corrective action with the responsible areas.
  • Maintain customer contacts to resolve quality issues at customer locations.
  • Investigate RGA requests, propose action and report to management.
  • Administer quality assurance functions of advanced planning and engineering.
  • Recommend and implement with the Quality Coordinator through the customer approval process, any design modification to ease potential manufacturing liabilities at UGN or at the customer.
  • Follow-up with proposed course of action where tolerance deviations must be negotiated.
  • Maintain record of Customer Specification Revisions in compliance with vendor and UGN quality requirements.
  • Assist in supplier quality development where applicable.
  • Assist in developing TS16949 based procedures and instructions.
  • Prepare and present technical and program information to the management team.  Participate in quality management teams within UGN.
  • Direct workers engaged in inspection and testing activities to ensure continuous control over materials, facilities and products.  Design and implement quality training programs for key personnel.
  • Maintain a working knowledge of government and industry quality codes and standards.
  • Directly supervises all Team Members in the Quality Department. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Bachelor degree (B.S. or B.A.) from an accredited  four-year college or university; and five plus years related experience and/or training; or equivalent combination of education and experience
  • Proficiency with Microsoft Office applications–Word, Excel, Access, and Microsoft Outlook; internet software.  Strong communication skills, interpersonal skills, and ability to form positive relationships with all customers is important.
  • Good problem solving and troubleshooting skills a must.  Knowledge of customer’s standards and specifications important.
  • Maintain working knowledge of TS/ISO requirements; familiarity with Japanese auto industry preferred.

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