Lean Customer Care Strategies for the Automotive Aftermarket
Have you ever interacted with a company that is clearly cutting back on customer service? This can be a miserably inefficient experience, rife with unexpected wait times and repetition of information. Cheap customer service does not create positive experiences. Lean...
Four Reasons Job Seekers Should Study Lean Management
Looking for a job during an economic slowdown is not easy, even for senior managers. Management job seekers with no past Lean management experience can set themselves apart by studying Lean management and/or Lean manufacturing. This choice demonstrates to employers...
Managing Functional Conflict in Lean Workplaces
Conflict is present in all organizations, at all levels, across team boundaries, in times of growth and during recessions. A manager who hopes to eliminate conflict will instead drive it into break rooms and private email conversations, away from the environments in...
Do Time and Motion Studies Have a Place in Modern Lean Management?
Time and motion studies are part of the history of efficiency in the workplace, which also includes the development of Lean management. Every freshman business student will hear the story of a bricklayer observed by Frank Gilbreth, whose time and motion study of this...