Net Promoter Score, Resource
Your business’s Net Promoter Score is a critical measure of success. Lean managers should place extra value on this metric, which gauges an organization’s performance in identifying customer value points and eliminating waste. Product quality is paramount,...
Net Promoter Score, Resource
When employees conducting your Net Promoter Score survey are evaluated based on survey results, they may explain the survey instrument too thoroughly to customers: “If you don’t rate me a nine or 10 on this scale, I’ll fail and I could lose my...
Net Promoter Score, Resource
Net Promoter Scores continuously affect sales, profits, and shareholder value. For a live demonstration of this concept, look no further than online automotive forums. When enthusiasts gather online, aftermarket brands’ promoters and detractors clash. The...
Net Promoter Score, Resource
On the even of the Facebook IPO in 2012, GM announced they were pulling their Facebook ads . Their argument was age old the lack of return-on-investment. An article in PR Daily, boldly states they aren’t measuring ROI in their social media efforts. They are more...
Net Promoter Score, Resource
Your business’s Net Promoter Score is a critical measure of success. Lean managers should place extra value on this metric, which gauges an organization’s performance in identifying customer value points and eliminating waste. Product quality is paramount,...
