How to Be a Great Workplace Coach
Are you currently grooming someone on your team for a leadership position? Or is there a person you see who has leadership potential, but you’re not sure how to go about offering her the support she needs to move ahead? There’s an art to becoming a great workplace...
Four Habits of Punctual People
Tight deadlines, a daily planner full of meetings, and little wiggle room in your schedule. Sound familiar? If you’re like most business leaders, your days are scheduled, and filled with status updates, new business meetings, planning sessions, and internal...
Use Social Media to Grow Your Business
Everyone understands social media plays an increasingly important role in business these days. But businesses should take action to ensure they use social media productively, not just to swap photos or catch up on social events. So says Drew Hendricks, a contributor...Where Efficiency Meets Service: Lean Customer Care Strategies for the Automotive Aftermarket
Have you ever interacted with a company that is clearly cutting back on customer service? This can be a miserably inefficient experience, rife with unexpected wait times and repetition of information. Cheap customer service does not create positive experiences. Lean...