LEAN Management, Resource
For workers accustomed to traditional management, it may seem difficult or even impossible to stand out in a Lean environment. The traits that impressed prior supervisors make nary a ripple. Particularly for those transitioning into manufacturing from a different...
LEAN Management, Resource
A few years ago, a jobs center in Florida received national criticism after $14,000 was spent on 6,000 capes, which the center intended to hand out to jobless Floridians. Following media furor, the jobs center canceled its “Cape-A-Bility” PR initiative,...
LEAN Management, Resource
A time and motion study is part of the history of efficiency in the workplace, which also includes the development of Lean management. Every freshman business student will hear the story of a bricklayer observed by Frank Gilbreth, whose time and motion study of this...
Net Promoter Score, Resource
When employees conducting your Net Promoter Score survey are evaluated based on survey results, they may explain the survey instrument too thoroughly to customers: “If you don’t rate me a nine or 10 on this scale, I’ll fail and I could lose my...
Net Promoter Score, Resource
Net Promoter Scores continuously affect sales, profits, and shareholder value. For a live demonstration of this concept, look no further than online automotive forums. When enthusiasts gather online, aftermarket brands’ promoters and detractors clash. The...
Jul 30, 2015 | LEAN Management, News Releases, Resource
Starbucks has used lean manufacturing to expedite service for several years, which is why, when they announced its baristas would no longer work on more than two drinks at once, it made a lot of sense. This change was intended to address complaints about...
