The Importance of EQ for Lean Managers

It is easy to see why a high IQ is an advantage to Lean managers. Lean requires plenty of number-crunching and analysis, as well as the ability to visualize what may be a global supply chain and identify problems immediately. But what about EQ, or emotional...
Management by Walking Around

Management by Walking Around

Management by walking around is one of the first concepts introduced to students of management, and for good reason: A manager who resides exclusively behind a desk only speaks to nervous, scripted direct reports who have been called to his office. A manager...
Kaizen Culture in Lean Organizations

Kaizen Culture in Lean Organizations

For some people, “organizational culture” calls to mind images of companies such as Google, with elaborate perks intended to lure the best talent and keep it there. For others, it’s the idea of an organization such as Zappos, which wants every...